Frequently Asked Questions

Here you will find answers about enquiries, the process and materials. An enquiry via the contact form is free and without obligation; we get back to you promptly with an initial assessment. MX-Protec works throughout Germany and internationally, based in Ahrensfelde near Berlin.

How can I reach MX-Protec?

The quickest way is the contact form on the contact page. Alternatively, you can reach us by phone or by email at anfrage@mx-protec.de. We get back to you promptly with an initial assessment.

When will I get a reply?

We handle enquiries promptly. As a rule you receive an initial reply about your project or preferred date quickly, often within a few working days.

What details are helpful in the form?

Helpful details are the type of project (for example stone carpet, garage coating or terrace renovation), the approximate area and the location with postcode. The postcode in particular is a great help in placing your project. You can send photos of the existing situation by email if you wish.

Is the enquiry free and without obligation?

Yes. Getting in touch and the first assessment of your project are free and without obligation. Only once everything fits do we talk about the actual implementation.

Which area does MX-Protec serve?

We handle projects nationwide and internationally. Our base is in Ahrensfelde near Berlin, and we come to you for the work itself.

Can I request a consultation appointment directly?

Yes. Simply state your preferred timeframe in the contact form. We get in touch to arrange the appointment and plan the date together with you.

What happens to my data?

We use your details solely to handle your enquiry. They are not passed on for advertising. You will find the particulars in our privacy policy.

Which services can I request?

Among others, stone carpet (marble gravel), design concrete, seamless Comfort Floor finishes with SIKA and Arturo, plus industrial and garage coatings. We also renovate balconies, terraces and stairs.

Is marble gravel suitable for outdoor use?

Yes. Marble gravel is open-pored, water-permeable and frost-resistant, which makes it well suited to outdoor use. It is often laid on terraces, stairs, balconies and around pools and stays walkable for years.