Frequently Asked Questions

Here you will find answers about enquiries, the process and materials. An enquiry via the contact form is free and without obligation; we get back to you promptly with an initial assessment. MX-Protec works throughout Germany and internationally, based in Ahrensfelde near Berlin.

How can I reach MX-Protec?

The quickest way is the contact form on the contact page. Alternatively, you can reach us by phone or by email at anfrage@mx-protec.de. We get back to you promptly with an initial assessment.

When will I get a reply?

We handle enquiries promptly. As a rule you receive an initial reply about your project or preferred date quickly, often within a few working days.

What details are helpful in the form?

Helpful details are the type of project (for example stone carpet, garage coating or terrace renovation), the approximate area and the location with postcode. The postcode in particular is a great help in placing your project. You can send photos of the existing situation by email if you wish.

Is the enquiry free and without obligation?

Yes. Getting in touch and the first assessment of your project are free and without obligation. Only once everything fits do we talk about the actual implementation.

Does MX-Protec also work in Berlin and Brandenburg?

Yes. We work above all in Berlin and Brandenburg. Our base in Ahrensfelde borders Berlin-Marzahn directly, so we are quickly on site in districts such as Marzahn-Hellersdorf, Lichtenberg, Pankow and Mitte and in the surrounding area (Bernau, Panketal, Barnim). Beyond that we work throughout Germany and internationally.

Can I request a consultation appointment directly?

Yes. Simply state your preferred timeframe in the contact form. We get in touch to arrange the appointment and plan the date together with you.

What happens to my data?

We use your details solely to handle your enquiry. They are not passed on for advertising. You will find the particulars in our privacy policy.

Which services can I request?

Among others, stone carpet (marble gravel), design concrete, seamless Comfort Floor finishes with SIKA and Arturo, plus industrial and garage coatings. We also renovate balconies, terraces and stairs.

Is marble gravel suitable for outdoor use?

Yes. Marble gravel is open-pored, water-permeable and frost-resistant, which makes it well suited to outdoor use. It is often laid on terraces, stairs, balconies and around pools and stays walkable for years.

How much does a stone carpet cost per square metre?

The price depends on the area, the substrate, indoor or outdoor use and the chosen material. We therefore give a reliable figure only after a free site measurement. Tell us the area and location with postcode and you receive an honest, no-obligation estimate.

How long does a stone carpet last?

A professionally laid stone carpet is very durable and stays walkable for many years under normal use. What matters is a sound substrate, clean workmanship and the right sealing. Indoors it is especially easy to care for; outdoors it is open-pored, water-permeable and frost-resistant.